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Shipping & Returns

Shipping Policy

We offer free shipping within the continental United States on all orders of $499 or more.

Shipping rates are calculated at checkout after you provide the shipping address.

Please provide your complete shipping address, including unit number, street name, city, state, and zip code, to avoid delivery delays.

We do not offer free shipping to remote or extended areas. You can email us at zuzu@zuzulinens.com to find out about shipping to extended areas.

Shipping rates are based on the order size and your shipping location. Shipping surcharges may apply on certain oversized or heavy items.

We provide ground shipping via multiple Courier Services and deliver your order within 1-5 business days, depending on your location.

We will ship your order from one of our several warehouses across North America to optimize shipping time and cost. We have negotiated the best possible rates with our Courier Service providers, so you always get the best shipping rates.

For international shipping, please send us an email at zuzu@zuzulinens.com.

Return Policy

We understand that our customers might need to return or exchange their purchases. Therefore, we offer quick and easy returns; however, the following conditions apply:

We have a 7-day return policy from the date you receive your order. 

For example, if you receive your order on 01.01.20XX, you can initiate the return by 07.01.20XX.

Important note: All returned merchandise must be unused, unwashed and in its original packing. We can not accept returns that have been used or washed.

 

Return and Shipping Charges

If the items delivered to you do not match the order, ZuZu Linens will pay the total return shipping charges.

However, if the items delivered are correct and match the order, the customer will pay the total return shipping charges.

We will also charge a 10% restocking fee in this case.

 

Return Procedure

You can initiate an exchange or return via our contact us page or by emailing us at zuzu@zuzulinens.com.

 When filling out the return form, please make sure you include the following information:

 

Full Name
Order Number
Phone Number
Email Address
Reason for the return

 

After receiving your request, our customer service team will contact you with instructions on where to send the items. 

 Our team will also provide a RAN (Return Authorization Number). Please write that number down on the shipping label when you ship your return order.

 After our team receives and completes the inspection process, we will process your refund immediately and it will be applied to the original method of payment within 5 business days.

 

Frequently Asked Questions

Late or Missing Refunds (If Applicable)

Check your credit card/bank account again if you haven't received a refund. 

Please get in touch with the financial institution's customer service if you still don't see the refund. Sometimes refunds take some time before they are officially posted.

If you've done all this and still haven't received your refund, please get in touch with us at zuzu@zuzulinens.com.